Support
Tell us what you need and we'll get back to you by email. You don't need to be signed in.
Version 1.0 · Last updated 23 September 2026
Get in touch
You can also email us directly at support@chronico.app.
Deleting your account
You can delete your Chronico account and all of your data at any time, either from inside the app (Settings → Account → Delete account) or from the web if you can no longer sign in.
Common problems
- •My watch isn't syncing. On Android, open Samsung Health → Settings → Health Connect and check sharing is on. Chronico reads from Health Connect, so if nothing is being written there, nothing reaches us. On iPhone, check Apple Health → Sharing → Apps.
- •Only recent data appears.On Android, historical access is a separate permission. If it wasn't granted when you connected, only data recorded after that point can ever be read.
- •Steps aren't counting.Android needs the separate Physical Activity permission for Chronico in your phone's app settings.
- •I'm not getting reminders.Check notifications are allowed for Chronico, and that battery optimisation isn't stopping it running in the background.
- •I can't sign in.Use the forgot-password link on the sign-in screen. If the reset email doesn't arrive, check spam, then use the form above.